There were a series of reports recently concerning Sony Xperia Z5 Compact touchscreen issues, where the display would start to act up. Errors and misbehaviours reported included the touchscreen either not registering touches, or executing several commands upon a successful registration of the touch.
Interestingly, all of these reports referred to the white version of the Sony Xperia Z5 Compact — we can’t confirm this as we’re reviewing the black model — and this has lead to the belief that there might be a hardware error specific to the white variant.
Interestingly, as it turns out, Sony has responded to the issue on its support forum, and it doesn’t look to me a hardware issue. While not detailing the problem, Sony admits that only the white variant of the phone is affected, and that it managed to find the root of the problem, issuing a software fix starting week 44, meaning next week.
If this is indeed a problem which can be fixed via a software update, chances are it is a software-related problem, which also raises the question on why only the white phones are affected. Do you have a white unit that doesn’t display the issue, or do you have another colour that does? Let us know in the comments below!
“Sony Mobile is committed to providing the highest standards of product quality and customer service for all of our products. We are aware of reports of a limited number of customers experiencing touch input issues on their white Xperia™ Z5 Compact devices. By gathering information and analysing returned devices we have found the root cause and will release a new software to improve the user experience on your white Z5 Compact. Other colour versions of the Xperia™ Z5 Compact are not affected by this issue.
The software update will be available on our support software PC Companion and Bridge for Mac from beginning of week 44. The software is rolling out through retail partners with exact timings varying by region and/or operator.”