Verizon, Samsung acknowledge GS5 camera failures, pledge to help

A couple days back we shared with you a story we heard about issues some new Galaxy S5 owners were having with their smartphones, where they’d be presented with a “Warning: Camera Failed” message whenever trying to pull up the phone’s camera to shoot a pic. Despite trying pretty much every software fix imaginable, including full-on restoration to factory condition, the issue persisted. Back then this was just a collection of anecdotal reports from individual users, but now the companies involved are speaking up about the situation, and resolving to set things right for affected users.

We mentioned when first covering this news that the camera failures appeared linked specifically to Verizon’s edition of the GS5, and today the carrier sent out a message on Twitter advising its subscribers that it’s aware of the problem. It invites GS5 owners stuck in this situation to contact its Twitter support account, while also being clear that if it comes down to it, it’s more than willing to swap-out buggy handsets for functional ones.

Samsung makes its own statement, explaining that “a limited number of Galaxy S5 devices may have an issue that causes ‘Camera Failure’ pop-up error message,” and inviting affected users to contact the company directly at 1-888-987-4357 for warranty service, or to just arrange for a carrier swap, like Verizon suggests.

We’d still love to know exactly what’s causing this situation, but a response like this is probably the next best thing. Well, short of it not happening in the first place.

Source: The Verge, Verizon (Twitter)

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About The Author
Stephen Schenck
Stephen has been writing about electronics since 2008, which only serves to frustrate him that he waited so long to combine his love of gadgets and his degree in writing. In his spare time, he collects console and arcade game hardware, is a motorcycle enthusiast, and enjoys trapping blue crabs. Stephen's first mobile device was a 624 MHz Dell Axim X30, which he's convinced is still a viable platform. Stephen longs for a market where phones are sold independently of service, and bandwidth is cheap and plentiful; he's not holding his breath. In the meantime, he devours smartphone news and tries to sort out the juicy bits Read more about Stephen Schenck!