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Support

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Samsung foldable clamshell smartphone

A new Samsung Galaxy Fold 2 is coming, and its support pages are live

We already have a support page for the upcoming Samsung Galaxy Fold 2, and it was found in one of Samsung’s official websites

Google struggling to fix Pixel 2 XL camera fault

With reports of the camera app crashing for a good, long while, why hasn’t Google nailed this problem down yet? The latest stage for the problem is Twitter.

Galaxy Note 9 support page appears on Samsung Sweden site

The expected model number of the device has appeared on Samsung’s Swedish support databank and it’s one bearing an Exynos chipset.

Original Apple Watch won’t get watchOS 5, but Apple Watch Series 1 will

The 2015 Apple Watches have been cut off from the 2016 and 2017 Apple Watches for this latest watchOS update. Is this an acceptable thing?

iPhone X camera glass cracking, people wonder why

The cover glass on the camera system should be made of sapphire and, thus, shouldn’t crack easily — not from keys or coins or even drops.

EFF: FBI used Best Buy Geek Squad to extract evidence for prosecutions

Was the support team of Best Buy acting on behalf of the federal government to sweep up evidence for child porn possession prosecutions?

Error -6722 stopping you from setting up your HomePod? Here’s what to do

Consider uninstalling and than reinstalling the Home app on your iPhone, iPad or iPod touch. It might need a good refresh in its scenes and accessories.

Google’s Project Fi now supports more than 170 international destinations

That’s an addition of at least 30 territories to the list. Project Fi subscribers are also able to get notified of upcoming travel support.

In-Depth: Pixel audio faults now subject of class action lawsuits

Issues with the soldering to the audio codec screwed up the user experience of the original Pixel and Pixel XL. Now, the suits are coming for Google.

ShatterShield peeling off edges of Moto Z2 Force, customers being charged for repair

Those who couldn’t or didn’t want to argue down the price were supposedly charged anywhere from $50 to $150 for the replacement of a part that used to be user-replaceable for $40.

Pebble support wraps up in June, Fitbit offering discount on Ionic

If you own a Pebble product, you’ll be able to take $50 off a new Ionic. And soon, you’ll have more of a reason to drop your Time Round or Steel.

Galaxy Note 8 battery won’t charge, warranty replacements are refurbs

Best to keep a power bank around your Note 8 if it’s still alive. Some owners let their device run to zero and have found that a charge couldn’t turn it back on.

Some Pixel 2 headphone dongles just don’t work

If you’re rocking your personal audio analog style, the whole demise of the headphone jack and the rise of the adapter has not been a happy time.

Apple Pay Cash applet can be deleted, but it can’t be re-downloaded

The iMessage app can be deleted, but, for some reason, can’t be re-downloaded anyhow unless the user factory resets the device.

MediaTek prepared for Android Go with three chipsets

The second-string mobile semiconductor is getting ready to bring new, low-end Android devices with the latest software on them.
Nexus 5X camera

Project Fi device protection stops replacing Nexus 5X, many losing out

Google’s MVNO isn’t able to service or replace damaged Nexus 5X units anymore. For those on its Device Protection plan, it’s break or be done with it.

OnePlus 5T band support does not equal Sprint or Verizon compatibility

Just because there’s support for LTE Bands 2, 4, 13, 25, 26 and 41 doesn’t mean that the OnePlus 5T is approved for use on Sprint or Verizon.

Apple admits faults of iPhone X Super Retina display: OLED

Just like any other AMOLED display, you’re subject to image burn-in and color shifting. Apple tells you how to care for that.

Will the Pixel 2 receive three full years of Android OS updates?

That would take it another year from where previous Pixel and Nexus phones were only supported for major OS updates for two years.

Some Nexus 6P RMAs now conclude with Pixel XL replacement

Not all returns will get users a new Pixel XL — it’s been reported that the UK and Australia are getting back 6P units. But it’s some solace.

ARCore is Google’s SDK for augmented reality without the need to Tango

All those sensors on those Project Tango phones we saw? Google doesn’t need them anymore and has a new SDK to prove it and compete with Apple.

600MHz support out of the question for T-Mobile Galaxy Note8

T-Mobile might throw its weight around these days, bragging about a big…

Last OS upgrade for OnePlus 3 will be Android O, OxygenOS updates will be slower

The OnePlus 3 and OnePlus 3T will get the Android 8.0 update, but also security updates for at least another couple years… we hope.

Software updates go on as Nextbit Robin support ends as promised

Customers facing an issue on the Nextbit Robin are encouraged to ask the Razer community or self-help. Software updates, fortunately, will last.

Microsoft Surface Plus brings zero-interest leasing with 18-month upgrades

Surface Plus will make paying and upgrading the Surface Pro, Surface Laptop, Surface Book and Surface Studio more affordable. There’s a business plan, too.