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It's a big gap from the 97 percent satisfaction number as suggested by a third-party survey and the 99 percent that Apple suggests for the iPhone X.
The iPhone X was meant to be a big hit, but ended up being a big dud for the mass audience. At least those who have one are pretty satisfied with it.
Customer satisfaction is at an all-time high for both T-Mobile and flagship prepaid sub-brand MetroPCS, according to the latest J.D. Power research.