80 percent of US consumers are satisfied with the iPhone X
It’s a big gap from the 97 percent satisfaction number as suggested by a third-party survey and the 99 percent that Apple suggests for the iPhone X.
iPhone X sales rate decays, but owners are extremely happy with their purchase
The iPhone X was meant to be a big hit, but ended up being a big dud for the mass audience. At least those who have one are pretty satisfied with it.
T-Mobile and MetroPCS destroy the competition in J.D. Power satisfaction ratings
Customer satisfaction is at an all-time high for both T-Mobile and flagship prepaid sub-brand MetroPCS, according to the latest J.D. Power research.
Apple predictably tops another customer satisfaction report, but the iPhone SE leads the device pack
As crazy as it sounds, iPhone SE owners stateside are more satisfied with their property than those rocking a 7 Plus, Galaxy S7 or S6 Edge+.
Apple leads J.D. Power’s latest smartphone satisfaction rankings, Samsung is a very close second
Apple is the unsurprising winner of a 2017 J.D. Power smartphone satisfaction award, followed as closely as mathematically possible by Samsung.
AT&T customer service raises T-Mobile’s a J.D. Power award
Within the wireless industry, AT&T earned top marks for customer care and is going after T-Mobile’s bragging about its Nielsen win.
Apple wins smartphone, tablet, laptop and online music trophies for customer engagement
Customer loyalty and engagement are very subjective things, but people clearly love their Apple products, be it iPhones, iPads or online music apps.
Apple earns highest scores for smartwatch user satisfaction, Samsung wins fitness band crown
Apple Watch owners are unsurprisingly the proudest and most content of their smartwatch purchase, relatively closely followed by Samsung users.