Microsoft formally announces Surface Pro power cord recall

A couple days back we got word that there was a possible design flaw with the power adapters sold with older Surface Pro tablets, and that Microsoft was expected to announce a recall. Supposedly affecting Surface Pro, Surface Pro 2, and Surface Pro 3 tablets sold prior to July 15 of last year, we heard that a wiring issue created the potential for a fire hazard. That report suggested that Microsoft would officially announce a voluntary recall on Friday, but today we see that news arrive one day early, as Microsoft confirms its recall plans.

It turns out the dates for affected models are a bit different than we heard, and that July 15 date is just for international markets; if you bought your Surface Pro in the US or Canada, the faulty power cords were sold through March 15 of last year.

The power brick itself and the cord connecting it to the Surface Pro aren’t the problem here: it’s just the cord that goes from the brick to the wall outlet. When bent over and over, or tied up too tightly, there’s the risk of overheating. Nothing so serious as a fire has happened yet, but after receiving several reports of the cords getting a bit warm, Microsoft’s not taking any chances.

If you think your Surface Pro is one with the faulty cord, click through to the source link below to get details on how to request a new cord that doesn’t experience this flaw.


Source: Microsoft

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About The Author
Stephen Schenck
Stephen has been writing about electronics since 2008, which only serves to frustrate him that he waited so long to combine his love of gadgets and his degree in writing. In his spare time, he collects console and arcade game hardware, is a motorcycle enthusiast, and enjoys trapping blue crabs. Stephen's first mobile device was a 624 MHz Dell Axim X30, which he's convinced is still a viable platform. Stephen longs for a market where phones are sold independently of service, and bandwidth is cheap and plentiful; he's not holding his breath. In the meantime, he devours smartphone news and tries to sort out the juicy bits Read more about Stephen Schenck!