South Korea government requests longer Galaxy Note 7 refund period

The deadline to file for a refund for a recalled phone in South Korea was on Monday. The government said that the deadline came too early.

The Korean Agency for Technology and Standards has yet to approve Samsung’s recall plan moving forward as it tries to whittle down risks of a battery exploding in someone’s hands. It wants to chaebol to spend more time publicizing consumers’ options.

“We need more measures to actively inform consumers. It appears that consumers are not active in seeking an exchange or a refund,” said the agency’s Nam Taek-joo.

The only choice left for consumers at this stage is to exchange their old Note 7 for a new one. Those eligible for exchanges were notified on Monday that they were able to get them at carrier retail stores, but there weren’t enough to satisfy demand.

Samsung has not responded to requests for comment.

Refund offers were scarce in the US and Canada where exchange programs have been approved by the countries’ respective governments.

Source: Associated Press

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Jules Wang
Jules Wang is News Editor for Pocketnow and one of the hosts of the Pocketnow Weekly Podcast. He came onto the team in 2014 as an intern editing and producing videos and the podcast while he was studying journalism at Emerson College. He graduated the year after and entered into his current position at Pocketnow, full-time.