Samsung responds to recent Galaxy S7 explosions
Several Galaxy S7 and Galaxy S7 edge smartphones have made their way into the news recently. In fact, they did so the same way the Galaxy Note 7 did: by exploding.
The Note 7 went through a prolonged recall sequence after dozens of reports of batteries exploding before Samsung decided to end production of the fall flagship. But a few burnouts have cropped up in the past couple of months between the Galaxy S7 and S7 edge with cases in the US states of California, Missouri and the province of Manitoba in Canada. Add to that the odd case of a Galaxy S7 Active taking an internal flash bang and the scrutiny has risen to renewed heights.
And so, with the Note 7 fresh out of circulation and further concerns of explosions with other Samsung phones, the company has released an official response:
Samsung stands behind the quality and safety of the Galaxy S7 family. There have been no confirmed cases of internal battery failures with these devices among the more than 10 million devices being used by consumers in the United States; however, we have confirmed a number of instances caused by severe external damage. Until Samsung is able to obtain and examine any device, it is impossible to determine the true cause of any incident.
There’s some reason to be worried about Samsung’s investigations process. A Galaxy Note 7 owner in China was skeptical on whether the company would truthfully report the reason of why his phone’s battery blew up. A Kentucky customer received a text message that unintentionally revealed the company’s hopes to keep him from speaking up to the press about his phone.
The two older phones are Samsung’s current go-to Galaxy Note 7 replacements right now, so if by the off-chance that the company must recall these phones as well, that leaves nothing from its 2016 portfolio on the market.