The Wall Street Journal received a statement from the company saying that multiple reports of overheating new Note 7 units do “not pose a safety concern.” The issues have affected US and Korean units. One case caused a device shutdown during an international Skype call while another got so hot that the user “found it uncomfortable to speak into it.”
“In normal conditions, all smartphones may experience temperature fluctuations,” the company stated.
The chaebol is trying to wrap-up its recall of all initial batch Galaxy Note 7 units after battery construction problems in a select few of them were found to be causing explosions. One replacement Note 7 in China exploded while being charged.