Samsung faces Chinese state TV criticism for ‘arrogant’ and ‘discriminatory’ Galaxy Note 7 recall
Just when it seemed Samsung’s Galaxy Note 7 fire woes were approaching a happy ending for a company that was on top of the mobile world only a month ago, renewed controversy in China (of all places) once again stole the spotlight.
Why “of all places”? Well, Chinese Note 7s shouldn’t have presented overheating glitches in the first place, save for a 2,000-unit test batch recalled roughly two weeks back. For its part, Samsung very recently apologized to consumers in the world’s largest smartphone market, as it didn’t clarify off the bat phablets sold there carried identical batteries to replacement devices in the US or Korea.
Bottom line, each and every Galaxy Note 7 in circulation on Chinese shores this month is supposed to be completely safe to use, despite a few sketchy claims to the contrary. But the predominant state television broadcaster in the People’s Republic is still not convinced by the OEM’s explanations, somehow feeling Chinese customers were cheated out of the opportunity to receive the best service.
The China Central Television (CCTV) describes Samsung’s local behavior in the wake of fire reports as “full of arrogance”, further pointing the finger at a “discriminatory policy” causing “discontent from Chinese consumers.”
Pretty rough stuff from an extremely powerful news organization, though the Korean tech giant remains focused on other territories, revealing “approximately 81 percent of the original Galaxy Note 7 smartphones are no longer with Australian customers”, and sales in India will finally begin in time for the ancient Diwali festival, i.e. before October 30.