Samsung said to deactivate Galaxy Note 7 screw-ups in France

A French Redditor who claims to work in the mobile retail space has laid out what could be Samsung’s plans for replacing every Galaxy Note 7 unit affected by its global recall, at least in that European nation.

Customers will be notified that they will be receiving what amounts to a reconciliation package starting September 19. It will contain a new-in-box Note 7 in the original color that was ordered, a Gear VR, — which was already due to those who placed pre-orders — and a prepaid parcel to send the broken unit to Samsung.

Redditor LimboJr also was told that “every recalled phone will be REMOTELY DEACTIVATED after Sept. 30th.” Some retailers have “requested a commercial gesture for the inconvenience” of the recall ordeal

Commenters from other countries on the continent also claim similar programs through personal couriers. Many of them ridiculed US practices for complicating the recall process in that nation, thanks to the majority of buyers sourcing their smartphones from carriers.

We’ll be keeping our ears open starting next Monday to hear if remote deactivation will happen. It’s just about the same time that Australian Note 7 owners will be ready for their exchanges.

Source: Reddit
Via: SamMobile

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Jules Wang
Jules Wang is News Editor for Pocketnow and one of the hosts of the Pocketnow Weekly Podcast. He came onto the team in 2014 as an intern editing and producing videos and the podcast while he was studying journalism at Emerson College. He graduated the year after and entered into his current position at Pocketnow, full-time.