Consumer group takes Samsung to court in effort to demand Android updates

Today, Apple’s latest smartphone software update is headed out to users around the world, as iOS 9.2.1 gets its public release. That spells hundreds of millions of devices that will soon have access to the company’s very latest fixes and improvements. Unfortunately, the update situation is hardly so tidy over on the Android side of the fence, and users are only too familiar with waiting months and months before their phones get Google’s latest Android builds – if at all. Over in the Netherlands, one consumer group has had enough of the sorry state of Android updates, and this week it announces plans to take Samsung to court, seeking injunctive relief for the company’s failure to release updates in a timely manner.

Consumentenbond has its sights on Samsung due to the manufacturer’s position as an Android market leader, and alleges that the company has failed to provide shoppers with adequate notice about its update plans when selling them new phone hardware.

The group goes on to accuse Samsung of neglecting to give users the information they need about critical software security vulnerabilities, while claiming that some 82 percent of Samsung Android phones within two years of the hardware’s introduction haven’t been updated to Google’s latest Android releases.

More then anything, Consumentenbond appears interested in getting the court to force Samsung’s hand when it comes to update, requiring the company to state and adhere to a specific policy concerning which phones will get updates, when.

We don’t have a great sense for just how successful this action might be (and admittedly, it sounds like a long shot), but in the interest of holding smartphone OEMs accountable for software updates, we wish Consumentenbond all the best.

Source: Consumentenbond (PDF)
Via: Phandroid

Share This Post

Watch the Latest Pocketnow Videos

About The Author
Stephen Schenck
Stephen has been writing about electronics since 2008, which only serves to frustrate him that he waited so long to combine his love of gadgets and his degree in writing. In his spare time, he collects console and arcade game hardware, is a motorcycle enthusiast, and enjoys trapping blue crabs. Stephen's first mobile device was a 624 MHz Dell Axim X30, which he's convinced is still a viable platform. Stephen longs for a market where phones are sold independently of service, and bandwidth is cheap and plentiful; he's not holding his breath. In the meantime, he devours smartphone news and tries to sort out the juicy bits Read more about Stephen Schenck!