If you need help with fixing a product you brought from Apple years ago, it doesn’t hurt to ask. Worst case scenario, you wait for an eternity and then end up joining a class action lawsuit. Maybe you’ll get a pleasant surprise.

According to an internal policy memo obtained by MacRumors, Apple will authorize the repair of a couple of issues that have been cropping up on first-generation Apple Watches at no charge. This is despite the fact that some customers have cut through their limited or AppleCare+ warranty window.

Apple has determined that under certain conditions on some Apple Watch (1st generation) devices the back cover may separate from the watch case. Apple will service eligible devices free of charge. Apple will authorize coverage for three (3) years from the date of purchase.

Back cover separation has been well documented on many outlets on the web. Even the author of Apple blog Daring Fireball, John Gruber, had his Apple Watch case come apart.

Turns out that the BlackBerry KEYone isn’t the only device that needs better glue…

If you plan on taking your Apple Watch in for a repair, keep in mind that not all front line representatives will be aware of this policy announcement. You should politely inquire to upper management and be prepared to back your claim up with other reports of free repairs. With that said, Apple Stores and authorized third-party repair centers will be able to handle the request.

[signoff predefined=”Custom Signoff” icon=”reddit”]Image: /u/PoorSpanaway[/signoff]
You May Also Like

Amazon has some interesting deals on the Samsung Galaxy S10+ and more

Today’s Amazon deals are hot! You can find several great smartphones on sale, including the Samsung Galaxy S10+, Google Pixel 4 and more
Android 11

Pocketnow Daily: Android 11 Developer Preview: Good Enough?(video)

On today’s Pocketnow Daily, we talk about the release of Android 11 Developer Preview, an alleged video of the iPhone 9 and more

Apple is releasing the second wave of iOS and iPadOS 13.4 betas after watchOS 6.1.2 bugs

Find out what’s coming in the latest software updates that Apple has released for iOS and iPadOS 13.4, plus watchOS 6.1.2