Even established companies get duped once in a while. And their customers get doubly duped in the process. Take deals site Woot, for instance, and its offer of $150 Nexus 5 smartphones.
Turns out, what was sold as “new” and having “32GB” turned out to be refurbished 16GB units. Yep, not exactly sure if even those can fetch $150 these days. Too bad, right?
Well, after fielding a few frustrations on its forums, Woot has taken action to address the issue. Buyers can either get a total of $75 back from the site or return the phone and receive an extra $30 in credit. The site’s also offering one-year Woot warranty on every Nexus 5 sold — if users find an active LG warranty on the device, they can elect to take advantage of either one.
The Woot staff member addressing issue said that the company realizes “that there’s lost trust here and we will work to gain it back. We hope you give us a chance.”