After Cricket Wireless outage, company remains mum while investigating

AT&T-owned Cricket Wireless has chirped out its apologies for a 17-hour outage that stunned customers across the nation. It was an especially inopportune time for the carrier’s younger demographics: Friday night.

According to the Scripps news agency, problems started cropping up around 5pm Eastern on Friday. Cricket first addressed its customers two hours later:

The company tweeted an update at 1:21am Saturday morning before it announced restoration of services several minutes before 10am.

AT&T customers did not experience a similar outage. A Cricket spokesperson said to FierceWireless that it was investigating the issue. The company has not made any further announcements about the outage through its own channels. Customers have been venting out their frustrations and calling for service credits.

AT&T bought out Leap Wireless, then-owner of Cricket, for $1.2 billion in 2014 and converted its CDMA technology to be compliant with the former’s GSM standard.

Via: FierceWireless

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Jules Wang
Jules Wang is News Editor for Pocketnow and one of the hosts of the Pocketnow Weekly Podcast. He came onto the team in 2014 as an intern editing and producing videos and the podcast while he was studying journalism at Emerson College. He graduated the year after and entered into his current position at Pocketnow, full-time.