After Cricket Wireless outage, company remains mum while investigating
AT&T-owned Cricket Wireless has chirped out its apologies for a 17-hour outage that stunned customers across the nation. It was an especially inopportune time for the carrier’s younger demographics: Friday night.
According to the Scripps news agency, problems started cropping up around 5pm Eastern on Friday. Cricket first addressed its customers two hours later:
We are aware of a service issue affecting some customers & are working quickly to resolve it. We apologize for this inconvenience.
— Cricket Wireless (@Cricketnation) June 3, 2016
The company tweeted an update at 1:21am Saturday morning before it announced restoration of services several minutes before 10am.
#CricketNation, service has been fully restored. Technicians worked around the clock to resolve the issue. We sincerely apologize.
— Cricket Wireless (@Cricketnation) June 4, 2016
AT&T customers did not experience a similar outage. A Cricket spokesperson said to FierceWireless that it was investigating the issue. The company has not made any further announcements about the outage through its own channels. Customers have been venting out their frustrations and calling for service credits.
AT&T bought out Leap Wireless, then-owner of Cricket, for $1.2 billion in 2014 and converted its CDMA technology to be compliant with the former’s GSM standard.