Motorola class action party on warranty service could reach into “thousands”
Another class action lawsuit to tell you about, this one against Motorola for recent allegations of failing to uphold support and repair services for smartphones and smartwatches guaranteed under warranty.
The initial plaintiff, from Georgia, says he could not get the Lenovo-owned company to fix his first-generation Moto 360‘s cracked backplate for months and that when it did send a replacement unit, it had not the metal strap he originally ordered, but a cheaper leather strap. One of the law firms representing him and the class says “thousands of people” may be affected by Motorola’s “unfair, unscrupulous, immoral and oppressive” treatment.
The suit makes various claims, two of them related to breaking state and federal business practices laws. It was filed in an Illinois court on April 21, a day after we reported back its acknowledgement of these warranty issues. Attorneys are seeking $5 million in damages, but the total may grow higher as more clients come in.
Motorola released another statement today that reads:
Motorola has a long history of providing exceptional products and services to its customers. We are aware of the lawsuit, and are investigating the claims, which we believe to be without merit.
Wexler Wallace LLP, Girard Gibbs LLP and Stueve Siegel Hanson LLP are representing for the putative class.