A product as old as the Microsoft Surface Pro 3, released more than two years ago, refreshed last October, and likely due for another marginal hardware upgrade this fall, can only be still making headlines for one of three reasons.

We could be looking at massive markdowns returning the 2-in-1 tablet to its glory days of solid quality for pricing, an unavoidable end to manufacturing and distribution, or some mysterious hardware or software bug requiring immediate attention from the OEM’s engineers.

Alas, the Surface Pro 3 continues to cost around $700 and up at most authorized retailers, and while the US Microsoft Store lists nearly all configurations as out of stock, the 12-incher isn’t officially discontinued yet.

That means there’s trouble on the horizon for many owners of convertibles packing Simplo batteries, which are reporting vexing degradation and running times of an hour tops between charges. The good news? Microsoft is on the case, well aware of scenarios “in which the system is reporting lower battery capacity than expected”, “working quickly to understand the root cause.”

The bad? While this is a “top priority” for Redmond’s “team”, online complaints on the matter have flooded the company’s Community forums for several months now, and customer support wasn’t always very helpful. But hey, better late than never, right?

Update: Well, that didn’t take long. Roughly 24 hours after issuing its tardy first statement here, Microsoft claims it’s isolated the glitch to a “limited number of customers”, and it is in fact “not an issue with the battery cells”, but rather “something that can be addressed via software.” Hopefully, a patch will be delivered soon, and you’ll be able to put the whole ugly affair behind you at last.

Source: The Verge

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