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LG G4 hardware failures to blame for getting stuck in bootloop

By Stephen Schenck January 26, 2016, 11:17 am

Any time we run into some unwanted behavior from our phones, we hold out hope that a simple software patch might be able to set things right. Sure, that patch might take a while to get here, and other issues could still remain, but the prospect of an OEM so easily being able to reach out and fix a bug for a large number of users in one fell swoop is a pretty appealing one. LG G4 owners might have been hoping for a similar solution for widespread reports of the phone spontaneously resetting and entering an endless bootloop cycle, but we’ve got some bad news: LG has confirmed that the root cause here is a hardware flaw, making a fix just a bit harder to get your hands on.

After a lot of troubleshooting, LG has identified the G4 bootloop problem as one caused by “a loose contact between components.” We don’t know if that means a bad solder joint or something else, but the key takeaway here is that the flaw is one in the G4’s hardware, and not in the phone’s software.

As a result, if your G4’s experiencing this issue, you’re going to have to send it in for warranty service. If you’ve got a carrier model, you should contact your carrier directly, or otherwise reach out to LG for help getting your phone to one of its service centers.

Hopefully LG’s learned from the hardware mistakes that led to this mess in the first place, and we won’t be seeing a repeat of the matter with the launch of the G5, on target for introduction at MWC 2016.

Source: Android Authority

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