Google Play subscription refunds come into compliance with EU 14-day rule

The Google Play Store is finally acknowledging the rights of European consumers to request a withdrawal and refund of an app subscription within 14 days as allowed by European Union law.

Updates to its refund policies show that digital services (such as file storage and dating services) are now subject to a full refund period of 14 days. This brings Google into compliance with a consumer law enacted in 2014 requiring the so-called “cool-off period” for any ongoing service that requires periodic payment for consumers to maintain.

Refunds for apps will still fall under the two-hour courtesy window that is applied to all other regions. Non-EEA zones also are only allowed two hours to get an instant refund from Google. After that point, users must negotiate with the app developer.

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Jules Wang
Jules Wang is News Editor for Pocketnow and one of the hosts of the Pocketnow Weekly Podcast. He came onto the team in 2014 as an intern editing and producing videos and the podcast while he was studying journalism at Emerson College. He graduated the year after and entered into his current position at Pocketnow, full-time.