Many faults that have been found of the Google Pixel phones through Google’s various support forums, but few rarely actually get addressed through social media. All of the major platforms have enabled commercial accounts to engage with users privately to deal with problems, but sometimes, things just have to air out.

A “Ciara” tweeted out that she was having a crappy tech day: her iPod stopped working and she couldn’t take any pictures with her Pixel 2 XL. But the Made by Google account was on the case.

That doesn’t sound good, Ciara. Try clearing the Camera app’s cache: Settings > Apps & notifications > See all apps > Camera > Storage > Clear Cache > Restart device. Let us know if that helps.

— Made by Google (@madebygoogle) July 8, 2018

The thing is, as BGR points out, that this issue has been well-tracked on all the other points of contact, including Reddit, since the Pixel 2 XL’s public inception. Has Google dragged its feet on this issue? Or is it just stuck? Whatever the case may be, let’s hope that a different forum makes some difference in pushing progress.