Taking home a new phone for the first time can be a fantastic feeling. You have the anticipation of unboxing, the moment of that first power-on, and that satisfying “zip” of pulling off the screen protector. And while the phone will almost certainly one day pick up some dings and scuffs, for those first few moments, it really does seem percent. Or at least, it’s supposed to. That’s why some of the first shoppers to get their hands on the Samsung Galaxy S6 Edge are so upset, reporting that their new smartphones are arriving with screens covered in tiny scratches.
The nature of these reports vary, from the presence of fine lines in every direction, to larger scratches able to be felt by hand, and all claim the phone arrived with its screen damaged right as it came out of the box from Samsung.
Some users have noted that the glass back panels on their phones appear unmarred, with these scratches only presenting themselves up front. Considering the rumors we’ve heard about low yield rates for the molding process being used to form the GS6 Edge’s curved glass, we can’t help but wonder if there’s a connection here; could falling yield rates have let finely scratched “good enough” panels slip through the quality control process?
Claims of scratched GS6 Edge screens seem far more common, but we’re also seeing the scattered report of a display with dead pixels – likely a separate issue.
We’ve reached out to Samsung to see if it has any comment on the matter, and will update this post if we hear anything.