Galaxy Note 9 battery overheats, smokes out, now subject of lawsuit

A New York woman has launched a lawsuit against Samsung after her Galaxy Note 9 “became extremely hot” and began emitting thick smoke. The issue, which the company says is the only one reported, has triggered memories of the battery explosions in dozens of Galaxy Note 7 devices.

The New York Post reports Diane Chung was riding the elevator up to her apartment in Bayside, Queens, when her phone became too warm to use. After putting it in her bag, “she heard a whistling and screeching sound, and she noticed thick smoke,” court papers claim. She had burned her fingers trying to retrieve the phone and it, along with the other contents of her bag, poured onto the floor.

Alone in the elevator, Chung became “extremely panicked” and began pressing buttons before the car stopped at the lobby. She kicked the device out of the cabin and a passerby helped douse the device with water.

The plaintiff claims that Samsung should have known that the Note 9 was “defective” and seeks damages and a sales injunction on the phone.

The 4,000mAh cell on the Galaxy Note 9 is the largest to be featured on the Note series of devices. It follows the 3,300mAh battery on the Note 8, which has had few reports of thermal overrun malfunctions, and the 3,500mAh unit on the Note 7, of which more than 2.5 million devices have been recalled. Independent analysis points to a design flaw as the cause while the chaebol’s internal investigation found poor battery manufacturing as the primary culprit.

Samsung has since heavily promoted that it has a multi-stage battery check process for all of its devices. A spokesperson told the Post that the company has “not received any reports of similar incidents involving a Galaxy Note9 device and we are investigating the matter.”

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Jules Wang
Jules Wang is News Editor for Pocketnow and one of the hosts of the Pocketnow Weekly Podcast. He came onto the team in 2014 as an intern editing and producing videos and the podcast while he was studying journalism at Emerson College. He graduated the year after and entered into his current position at Pocketnow, full-time.