While Samsung certainly deserves to get flak for endangering people’s lives by not properly testing the Galaxy Note 7 and its now definitively faulty battery prior to the phablet’s commercial launch, you can’t turn a blind eye to the response time, rapid acknowledgment and stellar overall damage control from the past week.
Sweeping this issue under the rug was never an option, and as “heartbreaking” as short-term financial losses might feel, there’s something far more important at stake. The logical next step in the OEM’s rampant reputation-saving campaign after a voluntary global recall, damage compensations and freebies is replacing explosive material with safe-to-use, safe-to-fly phones ASAP.
Of course, you can always choose a full refund, or on several US networks, swap the Note 7 for a Galaxy S7 or S7 Edge, plus bonus cash money. But if you’d rather wait, and give the S Pen powerhouse another chance, September 21 is the official D-Day.
At least in Australia, where “new stock to operators and retailers around the country” will start to be delivered one week from Wednesday. “Customers who have elected a replacement Note 7 will be contacted by their original place of purchase from September 21 to coordinate the collection or delivery of their new device.”
So, yeah, it may still take a while, and there are no similar dates for other countries, but Samsung Australia expects to be able to resume sales of new Galaxy Note 7 stock to new customers as soon as “early October.” That’s pretty darn fast!
Source: Samsung Australia