Much like Samsung’s own internal investigators, the U.S. Consumer Product Safety Commission is yet to conclude its latest probe of the Galaxy Note 7 on the heels of a highly publicized new fire that went down on a grounded Southwest Airlines plane in rather bizarre circumstances.
But the CPSC, backed by a humbled and unhesitant device manufacturer, has enough information to reasonably assume there’s still something inherently wrong with the replaced Note 7, and leaving it in circulation, even just as a formality, could unnecessarily endanger lives.
As such, it’s officially official, and there’s no backing down now – “all Samsung Galaxy Note 7 smartphones” pose a “serious fire and burn hazard to consumers”, and you are kindly asked, nay, strongly urged to return each and every one of them, no matter if you already exchanged them once.
Believe it or not, Samsung will even replace a GNote 7 purchased secondhand, no questions asked, as long as you address the OEM directly at the toll-free 1-844-365-6197 phone number. Of course, the company must be hoping there wasn’t enough time for many used devices to go around.
In total, the CPSC is recalling “about 1.9 million” units, including the 1 mil withdrawn from the market on September 15, with 23 new US overheating instances reported in the meantime, bringing the overall tally to 96, of which 13 involved burns and 47 property damage “associated with Note 7 phones.”