Comprehensive Bloomberg report goes behind the scenes of the Galaxy Note 7 recall
Samsung’s reaction to the whole Galaxy Note 7 chain-of-explosions debacle was certainly prompt and fair, with all buyers offered full refunds off the bat or eventual safe-to-use replacement devices, but many mistakes were made in handling and enforcing the global recall, not to mention the phablet’s very production.
As you may have already suspected, the Korean tech giant reportedly cut corners in accelerating the dual-edged S Pen 5.7-incher’s launch for iPhone-undercutting purposes. But even after repeatedly apologizing to its customers, and vowing to right all wrongs, Samsung would never admit to sloppy quality control work. That’s where “people familiar with the matter” come in, speaking to Bloomberg extensively on condition of anonymity.
Apparently, Samsung’s somewhat ambiguous current chain of command saw an opening for a massive box-office hit, as the rumor mill foreshadowed the iPhone 7 “wouldn’t have any eye-popping innovations”, looking extremely similar to the previous two generations as well.
To best take advantage of a seemingly unique opportunity of escaping Apple’s shadow, the Galaxy Note 7 was not only envisioned as a radical Note 5 upgrade, also putting suppliers “under more pressure than usual” to perfect delicate components in uncharacteristically narrow windows of time.
Both the device manufacturer and various partner companies had to “scramble” as “deadlines were moved”, and ultimately, the fatal error of a “slightly too big” battery being squeezed into a cramped compartment went unnoticed. Until users started to notice it the hard way, and the rest as they say is history… and technically, speculation, since very little of what you’ll find at the source link below has Samsung’s official corroboration.