Every new smartphone stops getting updates eventually; maybe hardware requirements have gone up, or the user base has moved on to new handsets, but at some point it just stops making sense to allocate resource towards updating old phones. But even when it’s not explicitly stated, many of us assume there’s some level of grace period baked-in there – that we can expect a steady flow of updates for at least a year (and two if we’re lucky). Sadly, that’s just not the case in reality, and we’re finally getting formal confirmation of one smartphone that’s going without a major update.

Lumia 830The Lumia 830 isn’t even one year old yet, having first debuted at IFA 2014. The same expo also brought word of the Lumia Denim update, and we finally saw broad availability of the update start getting underway early this year. And while Microsoft’s official statement is that Denim should be “available across the entire range of Lumia smartphones running Windows Phone 8.1,” (and very much is for the 830 elsewhere) it’s yet to surface for the Lumia 830 on AT&T here in the US. One 830 user wasn’t about to take that lying down, and filed a formal Better Business Bureau complaint that provoked a response from the carrier.

In its letter, AT&T acknowledges that the Denim update “will not be available for the Nokia 830.”

“Well so what,” you ask, “the Lumia 830’s getting Windows 10 anyway, so who cares about Denim?” We don’t know – only users who bought the phone with the expectation of timely updates, maybe? Updates that were announced the very same time their phone itself was?

And while Microsoft’s confirmed that the Lumia 830 is most definitely getting Windows 10 Mobile (and it currently works with the preview), the company has also stated, “in order to prepare your phone for Windows 10, you will need to have Lumia Denim (OS version 8.10.14219.341, or higher) installed.” Clearly there must be some work-around it has in mind, because right now these claims just aren’t quite lining up.

Source: Windows Central

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