There have been quite a few reports of BlackBerry Privs getting intermittent “No Service” readings while on AT&T and T-Mobile. The company’s support forums have been buzzing about the problem. For those on the Un-carrier, the issue may have appeared as early as July while those ringing through Ma Bell may have inherited this bug with the September 6 level security patch update.
“I’m on T-Mobile and this definetly(sic) started in August for me,” said Wam88. “Like the other posters have stated the phone will lose signal level until ‘no signal’. It cannot reconnect.”
Others say that once the phone gets away from an LTE tower, it does not look for other towers.
The company has been aware of the issue and is now able to say that it has detected a root cause.
“BlackBerry is working with AT&T to expedite the release of a software fix,” said Ty Williams, Community Content Manager.
Several users are still asking about when their T-Mobile issue will get fixed, but it could possibly end up that they get the same patch as those on AT&T will. We’re waiting to see.