AppleCare+ customers complain about refurbished replacements
Apple is not only famous for its products, but also because of its customer service. Visiting an Apple Store is definitely a pleasant experience on its own, but the company’s Genius Bar services have been praised for helping users solve issues with Apple products on the spot. AppleCare+ has also been garnered a lot of fame as one of the best extended warranty services out there, but we also know nothing is perfect.
An upset customer is trying to give Cupertino a class action lawsuit over the company’s replacement plan, because according to the customer, the products she’s received aren’t new. As it stands if you acquire AppleCare+, you get two years of warranty for your products, and in the case of iOS devices, you get two accidental repair incidents included for just $79 a piece. This means that if you smashed your screen, got it wet, or drove over it, you can take your damaged product and leave with a device that’s “equivalent to new” according to Apple’s terms of service. This particular customer is suing Apple because she’s broken three iPhones already, and complains about receiving refurbished iPhones instead of new ones.
It’s hard to predict if this customer will have any luck with the lawsuit, mainly because very few companies provide any type of support for accidental repairs. We’ll see how the case evolves.