AppleCare+ customers complain about refurbished replacements

Apple is not only famous for its products, but also because of its customer service. Visiting an Apple Store is definitely a pleasant experience on its own, but the company’s Genius Bar services have been praised for helping users solve issues with Apple products on the spot. AppleCare+ has also been garnered a lot of fame as one of the best extended warranty services out there, but we also know nothing is perfect.

An upset customer is trying to give Cupertino a class action lawsuit over the company’s replacement plan, because according to the customer, the products she’s received aren’t new. As it stands if you acquire AppleCare+, you get two years of warranty for your products, and in the case of iOS devices, you get two accidental repair incidents included for just $79 a piece. This means that if you smashed your screen, got it wet, or drove over it, you can take your damaged product and leave with a device that’s “equivalent to new” according to Apple’s terms of service. This particular customer is suing Apple because she’s broken three iPhones already, and complains about receiving refurbished iPhones instead of new ones.

It’s hard to predict if this customer will have any luck with the lawsuit, mainly because very few companies provide any type of support for accidental repairs. We’ll see how the case evolves.

Source: Patently Apple
Via: 9to5Mac

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Jaime Rivera
Jaime has been a fan of technology since he got his first computer when he was 12, and has followed the evolution of mobile technology from the PDA to everything we see today. As our Multimedia Manger, he’s been in-charge of growing our YouTube hobby into one of the biggest video channels in the industry. When he’s not building one of our videos, or filming our Pocketnow Daily, he can be found in his second biggest passion, which is running and fitness. Read more about Jaime Rivera!