Apple earns highest scores for smartwatch user satisfaction, Samsung wins fitness band crown

While yesterday felt like an early Black Friday of sorts, between Amazon and Microsoft’s 24-hour-limited deals and the introduction of sweet HTC and T-Mobile promos set to last a little longer, today is tech customer satisfaction-measuring day.

After surprisingly hearing precocious digital wallet adopters are more content with Samsung Pay than market veteran Apple Pay, separate May-June surveys conducted by J.D. Power found Cupertino in the lead in the smartwatch landscape, and its Korea-based rival the recipient of the fitness band gold medal.

The former was to be expected, given the domination of the Apple Watch over Android Wear competitors, Pebbles and the likes in shipment reports and previous trackers of user satisfaction.

But it’s weird to see Samsung beat Garmin or Fitbit as far as activity trackers go, seeing as how the Gear Fit 2 recently came to light to follow in the footsteps of a 2014-released original.

Low-cost Samsung wearables “performed particularly well in comfort, reliability and ease of use”, racking up a total of 859 satisfaction points out of a maximum 1,000, and surpassing Garmin by 23 points.

The gap between the smartwatch champ and the first runner-up, Apple and Samsung respectively, was narrower, at 10 points, with comfort, appearance and ease of use cited as the former’s key drivers.

Source: J.D. Power

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About The Author
Adrian Diaconescu
Adrian has had an insatiable passion for writing since he was in school and found himself writing philosophical essays about the meaning of life and the differences between light and dark beer. Later, he realized this was pretty much his only marketable skill, so he first created a personal blog (in Romanian) and then discovered his true calling, which is writing about all things tech (in English).