Apple earns highest scores for smartwatch user satisfaction, Samsung wins fitness band crown
While yesterday felt like an early Black Friday of sorts, between Amazon and Microsoft’s 24-hour-limited deals and the introduction of sweet HTC and T-Mobile promos set to last a little longer, today is tech customer satisfaction-measuring day.
After surprisingly hearing precocious digital wallet adopters are more content with Samsung Pay than market veteran Apple Pay, separate May-June surveys conducted by J.D. Power found Cupertino in the lead in the smartwatch landscape, and its Korea-based rival the recipient of the fitness band gold medal.
Low-cost Samsung wearables “performed particularly well in comfort, reliability and ease of use”, racking up a total of 859 satisfaction points out of a maximum 1,000, and surpassing Garmin by 23 points.
The gap between the smartwatch champ and the first runner-up, Apple and Samsung respectively, was narrower, at 10 points, with comfort, appearance and ease of use cited as the former’s key drivers.
Source: J.D. Power