Apple’s customer service has been known as rather unique when compared to most, if not all competitors. Instead of having to deal with lengthy phone calls and the need to ship your faulty device for a few days, Apple will mostly handle repairs on site at any of the company’s Genius Bars. The only problem with that sadly is that you might notice how hard it is to get an appointment at times, and Apple has apparently found a solution to the problem.

If your issues with your iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus have to do with the device not being able to connect to iTunes on a computer, the device not powering on, or the device not being able to go past the Apple Logo, it seems that Apple’s new plan is to ship these units off site for a repair. Cupertino seems to have noticed just how lengthy it is of Geniuses to fix these issues in the stores, and would rather offer affected users a 16GB iPhone 6 loaner unit while the repairs take place.

This has some positives and some negatives. On the positive side, this should free up Genius Bar appointment times, and also give affected users an alternative to not having a phone for a week. The negative is that you have to go back to the store at some point. This is only going to happen on select US, European and Japanese stores at the moment though, so don’t worry about it just yet.

Source: 9to5Mac

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