Back in December, the Dell Venue Pro’s started shipping. We reviewed the 8Gb version and it seemed like the best Windows Phone 7 on the market. Unfortunately if you ordered a 16Gb version, the story might be awfully different. I got my first 16Gb Dell Venue Pro on December 23rd, 2010 and I soon noticed that it would freeze up or go to a totally black screen (except for the clock) while downloading and installing large apps over WiFi. There is a long thread in the Dell support forums about this issue. Those of us experiencing the problem had to call Dell to schedule an exchange. If you called one of the normal Dell support numbers, you will get passed on from representative to representative, each one not knowing really where to forward your call. Once you figure out the phone number for Dell Mobility, which is 1-800-308-3355, you’ll actually get service quite quickly. My replacement Dell Venue Pro was supposed to arrive December 30th, but it never did and the order status never changed. I assumed they needed time to fix the problem.
Then a new Dell Venue Pro arrived on my doorstep on January 18th! Unfortunately, the new 16Gb Dell Venue Pro had the same problem. Check out the video below to see exactly what’s happening on these defective 16Gb Windows Phones. Apologies for the long video, but I wanted to make sure you saw exactly how to reproduce the issue.
I’ve used all of the other Windows Phone 7s out there, and this is definitely a problem on Dell’s end. There was some talk in the forum about a firmware update that may fix it, but seeing how Microsoft owns the update process, it would seem Dell needs them to propagate it. Dell did tweet that “DVP memory and other issues to be addressed in future sw update. No ETA yet.” Maybe it will be integrated with the first Windows Phone 7 update which will also bring Copy & Paste features. There is also a thread and survey at XDA-Developers concerning this issue.