Posts tagged with: warranty
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    Warranties fall into that category of “things you don’t think about until you need it”. At the end of the day, it’s nice that if your phone stops working in a short period of time, you can contact the company who made the phone and get some kind of satisfaction – most of the time. But every now and then, those warranties turn out not so great. Maybe there is an issue with your phone that isn’t covered or maybe the factory is swinging and missing on basic warranty service. Either way, suddenly that assurance isn’t so reliable. Then, there’s the other side of the coin – ...

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    Another class action lawsuit to tell you about, this one against Motorola for recent allegations of failing to uphold support and repair services for smartphones and smartwatches guaranteed under warranty. The initial plaintiff, from Georgia, says he could not get the Lenovo-owned company to fix his first-generation Moto 360's cracked backplate for months and that when it did send a replacement unit, it had not the metal strap he originally ordered, but a cheaper leather strap. One of the law firms representing him and the class says "thousands of people" may be affected by Motorola's ...

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    Have you ever had to take advantage of a smartphone warranty? Nobody wants to believe that one day their beloved handset could just up and suddenly stop working, but sometimes even the best-made phones suffer from unexpected faults. When that happens, we turn to the safety net of manufacturer warranties to make sure that we can get up and running with fully functional hardware as soon as possible. Unfortunately, last week we started hearing some concerning reports from Motorola users who found themselves dealing with unacceptable wait times while trying to get Motorola to fulfill its ...

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    One of the antiquated facets of the Android OEM product cycle is the developer edition of the latest flagship. These days, you've pretty much got the Nexus phones and software emulation for app developers. But if you're wreaking havoc with ROMs and you don't have any of that hardware or software, you're tough out of luck in terms of getting that warranty coverage for a regular phone. HTC, though, has been more dev-friendly to flash freaks by providing bootloader unlock tools for its phones. It's even been covering unlocked bootloaders in its warranties for its phones. And yes, even the HTC ...

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    HTC today announced the "HTC Advantage," a new benefits package for buyers of its flagship smartphones. The new initiative is custom-built to ensure that "when you buy the best, it stays that way," says HTC's VP of Customer Experience Ed Kuhner. The program is made up of three principle prongs, with the first being something we’ve seen signs of already: a commitment to timely Android updates for the flagship One line. The company has demonstrated it can deliver updates to the One series in a timely fashion, and HTC now says it will commit to major Android updates for two years after the ...

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