by Jules Wang | June 9, 2016 6:29 PM
This past weekend's network outage left many Cricket Wireless customers in outrage. Users (or non-users) went without a cell signal for at least 14 hours on Friday night — probably the least desirable time, especially for younger demographics. Well, if you're a scorned subscriber, get in touch with customer service and they will give you a code for $5 off this month's bill as a "Manager Courtesy Credit". Cricket is extending the $5 credit per line to up to five lines. Still no word on the cause of the failure. Source: Prepaid Phone News Via: FierceWireless
by Juan Carlos Bagnell | May 16, 2016 5:11 PM
Our smart “phones” are increasingly inaccurately described as “phones”. Every day, billions of people pocket tiny little super computers which are capable of incredible communication and multimedia activities. Voice calls are only one small part of why we buy smartphones, but when you do fire up a call, you want it to sound good. What affects call quality? Will it improve soon? Your phone’s hardware The first place to look at audio quality is the device in your pocket. Over many years of evolution and refinement, modern smartphones now routinely include high quality microphones ...
by Juan Carlos Bagnell | March 30, 2016 8:58 PM
Since 2015, Rehan Asad is responsible for AT&T’s broadband strategy, planning and operations involving AT&T GigaPower, AT&T U-verse and fixed wireless broadband. Yesterday we had a conversation about AT&T’s announcement that GigaPower internet access (1Gbps fiber broadband) will launch in Los Angeles. Thank you for spending some time chatting. I hear we have some exciting broadband news to discuss for the LA Metro area. That’s correct. If you remember back on December 7th, I was in the city of LA Mayor’s office, and we announced that AT&T would be expanding the ...
by Michael Fisher | February 10, 2014 4:35 PM
T-Mobile is the most interesting carrier in the United States. Since John Legere came aboard as CEO in September 2012, the company has transformed from a staid, conflicted brand trying too hard to be "hip" to something legitimately compelling. T-Mobile's "Uncarrier" push has seen the company nab the iPhone, wipe out international roaming charges, offer earlier device upgrades, eliminate early termination fees, and even pay the termination fees of those switching to its network. Combined with Legere's unconventional antics and a bold new approach to marketing its services, these changes ...
by Michael Fisher | May 21, 2013 5:19 PM
We all love smartphones. Without them, Pocketnow wouldn't exist, and my decades-old dream of living in Star Trek's universe of awesome pocketable gadgets would never have been realized. It's fair to say that everyone here -editors and readers alike- understands and appreciates smartphones and other connected devices. But sometimes we take our eye off the significance of the infrastructure supporting those devices. Sure, we take a peek at carrier equipment here and there, but too often the billions of dollars' worth of network hardware that enables our portable gadgets goes completely ...
by Michael Fisher | January 17, 2013 3:55 PM
CES 2013 was many things: a beacon of hope offering tons of potential for the new year in tech; a smorgasbord of cool devices and odd offerings to drool over; and, to hardware-hungry mobile mavens like me, something of a disappointment overall. Still, there was enough newsworthy content for the Pocketnow team to generate over 30 videos packed with mobile-tech reporting. And in the process of shoving all those frames into the YouTubes, we became well-acquainted with the constraints of mobile data networks. Amid the throng of over a hundred thousand people trying to do the exact same thing ...
by Michael Fisher | August 17, 2012 3:06 PM
"Reception is just awful out here," says the woman at the coffee shop counter, the iPhone in her hand rebuffing her repeated attempts to launch the Starbucks app to secure a discount on her iced-Venti-whatever. "I've had one signal bar for the last hour." "It's the weather," the barista promptly (and incorrectly) replies, gesturing to the reluctant smartphone. "There's a storm coming." The customer blinks and looks down at her phone. "Really?" she asks. "Huh." No, not really, I think to myself, but I'm too busy trying to connect my laptop to the coffee shop's WiFi network to offer any ...
by Michael Fisher | July 18, 2012 6:47 PM
Remember last year, when AT&T was about to lose its iPhone exclusivity to Verizon Wireless? If you live in America, you probably do. AT&T's advertising shifted in tone, moving from espousing the virtues of the iPhone generally to calling out its more esoteric features. Features that the Verizon version couldn't match. On the iPhone, that's something of a tall order. Apple exerts more control over the user experience than any other American manufacturer, a tight grip it's maintained since the first iPhone launch in 2007. Cupertino likes to keep the user experience as uniform as ...
by Michael Fisher | May 21, 2012 4:31 PM
What's more annoying to a mobile-phone user than not having service? If you answered "nothing," you're right. And never is that truer than when a user is trying to share something. Like the awesome photo they just snapped from their courtside or ringside seats as the ... puck hit a ... home run ... through the fullback's legs. Okay, I don't do sports. But according to my basketball-savvy friends, we're in the midst of something called the "2012 playoff season," which I gather is a pretty big deal. In an effort to avoid butchering any sports terminology, I will put this succinctly: The ...
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