Posts tagged with: battery
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    The deadline to file for a refund for a recalled phone in South Korea was on Monday. The government said that the deadline came too early. The Korean Agency for Technology and Standards has yet to approve Samsung's recall plan moving forward as it tries to whittle down risks of a battery exploding in someone's hands. It wants to chaebol to spend more time publicizing consumers' options. "We need more measures to actively inform consumers. It appears that consumers are not active in seeking an exchange or a refund," said the agency's Nam Taek-joo. The only choice left for consumers at this ...

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    The Surface Pro 3 has been a steady product except for the several times it hasn't been. This is another time that Microsoft's updates have made it not a steady product. The Windows 10 Anniversary Update has been going out to the Surface Pro 3 for a few weeks and what it left for those owning the convertible with an LG Chem-made battery. What's supposed to have been a firmware improvement has turned into a degradation as users found that the computer was not charging when plugged. Furthermore, when a Surface Pro 3 came off the power supply, it would instantly turn off. One user was ...

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    In the US, many carriers are already working on updating every Galaxy Note 7's battery icon, exchanging old, explosion prone and, most importantly, recalled Note 7 units with new ones and, for some, selling new units to consumers at large. For Canada, the pace of the process has been more measured. Samsung Canada spoke with MobileSyrup talking about its exchange program and when new sales would officially start in the north. COO and executive vice-president of mobile enterprise solutions Paul Brannen said that about 70 percent of the 22,000 units have been registered for replacement. An ...

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    Samsung is on the steep decline from the height of its recall of every sold Galaxy Note 7 unit with a potential of containing an explosive battery. Even as official new sales dates are a bit far off, carriers in the US have started selling brand new Note 7 phones in addition to handling exchanges. For AT&T, the games have only just begun as it has notified customers who have purchased a Note 7 prior to September 15 that new units are available for their exchange. Users are also getting an OTA update that will automatically download and install. Data charges for this update will be ...

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    Samsung sure made a lot of errors in judgment both before and after releasing the “game-changing” Galaxy Note 7 with an insufficiently inspected battery, most recently failing to set up a proper device exchanging program for hazardous units purchased straight from the OEM’s US e-store. There was also plenty of confusion surrounding the recall process at other retailers, some being unable or unwilling to provide temporary J-series backups. As for actual safe-to-use Note 7 replacements, these appeared to randomly feature either a black square or blue S logo on their new retail boxes. ...

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    This recall process has been a dumpster fire... no pun intended. While Samsung is sorting out its multiple Galaxy Note 7 exchange programs in the US and totally failing at its first-party switch-outs because of shipping concerns, the chaebol is initiating its programme for the United Kingdom and Ireland. In its announcement of the programme, Samsung has made available a serial number checker in which customers can input their Note 7's IMEI to figure out if they should exchange the device. A software update on older devices is also being distributed right now to limit charge on the ...

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    In discussing when Samsung will restart Galaxy Note 7 sales in the US, it seems that Evan Blass of VentureBeat has also related the event to the start of some sort of sales activity for the LG V20. It was disappointing to hear word that the V20 would probably be shipping out after Google's Pixel phones have had a chance to, but Blass seems to have affirmed this rumor with two tweets. First off, we're learning of a long lead-in period to new sales of the Galaxy Note 7 devices in the US. Even though customers have apparently started exchanging their battery-defective phones or their ...

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    One of the first lawsuits in the Galaxy Note 7 recall saga was filed on Friday. Jonathan Strobel of Florida alleges that endured wounds as a result of his phone's battery exploding while shopping at a Palm Beach Gardens Costco on September 9, a week after a voluntary recall was issued, but a week before a government-sanctioned recall followed. It was on Thursday that the Consumer Product Safety Commission officially recalled about 1 million devices. Strobel's lawyer Keith Pierro claimed that his client was severely burned on his thigh and his left thumb in an attempt to distance himself ...

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    The following piece of news comes out of multiple first-hand accounts posted to Reddit — it's a forum of questionable repute, especially after when Samsung shot down a report about Galaxy Note 7 remote deactivations. But it seems like if there's any way to tell that we're on the downhill of Samsung's recall process of some phones with explosive batteries, it's with the start of a status quo exchange program. Those who have registered with Best Buy to get notified of when new, safe Galaxy Note 7 units were available have started getting the notifications. However, when customers arrived ...

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    The Galaxy Note 7 has been recalled by the Consumer Product Safety Commission for an endemic and potentially explosive battery quality assurance issue. But you can't just blame the media for having the CPSC look into cases of other exploding Galaxy phones, too. Other Samsung phones which have also had their batteries exploded recently include what's been reported first as a Note 7 by the New York Post, then as a Galaxy Core series device by WNBC-TV and now, a Galaxy S4 by ABC News, and a few Galaxy S7 phones, too. Some of those cases are now in the hands of the CPSC. Another case from ...

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    It’s perhaps needless to stress that, wherever or however you might intend to travel, by car, bus, train or plane, continuing to use and especially charging potentially hazardous Galaxy Note 7 units isn’t a good idea. But just as an extra precaution, the Metropolitan Transportation Authority (MTA) has taken to Twitter the other day to urge its customers “not to use or charge their #Samsung Galaxy Note 7 mobile device on trains and buses.” Similar to a number of airlines around the world, the public benefit corporation responsible for public transportation in the US state of New ...

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    We've been triangulating Samsung's next move after it had to suffer through the Galaxy Note 7 recall. A burst of Galaxy S8 chatter was quick to surround the chaebol's Note 7 introduction and then its recall announcement, faster than previous years. Perhaps, the tech press surmised, the next Galaxy S would chase away this burning, bitter pill. Well, financial analysts are agreeing as their intel suggests that Samsung cannot afford to wait through the first quarter of next year to launch the S8. For one, Mirae Asset Securities suggests that Samsung would do better forwarding S8 sales than ...

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    As Samsung continues pressing further recalls for its defective and exploding Galaxy Note 7 devices around the world, it's also finalizing new units that will be shipped to replace each and every one of them. Plans in Australia have new units out by next week while the US is getting an "expedited" treatment. How sped up? Maybe a hint could be found in responses from Samsung Canada as it is working to replace about 22,000 units in the country. Customers were asked — and encouraged by Health Canada — to register for a Note 7 exchange program. Once that was done, users received an email ...

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    The Brooklyn, New York, boy that had one of his hands burned by an exploding battery within a Samsung smartphone is still shook up, but is doing okay overall this week. But the Samsung smartphone that was reported to be a recalled Galaxy Note 7 by the New York Post — a rag with a very spotty record — was not as such. WNBC-TV reported yesterday that the phone was actually a Galaxy Core phone, specifically the Galaxy Core Prime, a phone not under recall by Samsung. The explosion, which happened as six-year-old Kadim Lewis was playing games on the phone, is currently considered an ...

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    We already know plenty about the iPhone 7 and iPhone 7 Plus, but we didn't get any raw numbers about what was revving at the heart of the new devices. The most important number that people were aiming for was the current rating of the batteries, rumored to be at all-time highs for the iPhone line. Well, it only took a trip to Chinese regulatory agency TENAA to sort things out. Entries for the A1660 (iPhone 7) and A1661 (iPhone 7 Plus) have popped up, revealing that the apparently dual-core Apple A10 Fusion chipset can max output at 2.3GHz — fun fact: there are four cores on the A10 ...

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    Samsung is in the midst of a total recall thanks to exploding batteries in its Galaxy Note 7 smartphones and the risks of harm to its customers. And while the company could effectively flip a kill switch to stop further damage. it instead issued a refutation today. Word got out around Reddit over the weekend that French retailers were supposedly notified that old Galaxy Note 7 units were to be remotely deactivated on September 30. Such an action would ensure that defective units would not be mistaken for new ones. The company denied the rumor, though, in a statement to Android Central, ...

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    A French Redditor who claims to work in the mobile retail space has laid out what could be Samsung's plans for replacing every Galaxy Note 7 unit affected by its global recall, at least in that European nation. Customers will be notified that they will be receiving what amounts to a reconciliation package starting September 19. It will contain a new-in-box Note 7 in the original color that was ordered, a Gear VR, — which was already due to those who placed pre-orders — and a prepaid parcel to send the broken unit to Samsung. Redditor LimboJr also was told that "every recalled phone ...

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    In the US, the Consumer Product Safety Commission puts its voice out into the noise of regulatory sirens on Friday with an official press statement "urging all consumers who own a Samsung Galaxy Note7 to power them down and stop charging or using the device." Samsung itself issued a global voluntary recall the week prior as it had found a flaw in some of the embedded batteries. Airlines in Australia, the Philippines and the UAE have banned the charging and use of the Note 7 in-flight. The FAA has advised against such activities, but has not banned them. The CPSC and Samsung are ...

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    It's the story that keeps on smoking. One day after the Federal Aviation Administration advised commercial airline passengers to essentially keep their recalled Galaxy Note 7 turned off in the skies, Samsung released a press statement acknowledging the FAA's release. "We are aware of the Federal Aviation Administration statement about the Galaxy Note7," the statement reads in part. "We plan to expedite new shipments of Galaxy Note7 starting from this week in order to alleviate any safety concerns and reduce any inconvenience for our customers." It was a week ago that the company recalled ...

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    You can still board commercial aircraft with your recalled Galaxy Note 7 turned on and even use it in the air, but you'll probably be worrying your neighbors, flight crew and regulators all the way up to 30,000 feet and then back down again. After recent consideration, the Federal Aviation Administration has issued a statement advising passengers "not to turn on or charge these devices on board aircraft and not to stow them in any checked baggage" in the wake of recent Note 7 explosions that Samsung has traced to defective batteries. The company recalled all sold units and will be ...

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    Lenovo took the chance today to launch the Moto Z and Moto Z Play in China. It was a pretty big event with strobe lights and the usual larger-than-life screens to impress the tech press. It also took the time to compare both devices with some competing devices. Which ones? Weibo's Reviewer_Xiaokang reports those were the Samsung Galaxy Note 7 and the iPhone 7 Plus. Yes, really. And you can see the numbers right on your screen. Lenovo is being a bit cheeky with its specs as it is counting in all the potential maximums as could be provided with the existing Moto Mod ecosystem. [table] ...

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    35 batteries out of millions of Galaxy Note 7 devices is all it takes for Samsung to hit the recall button. Whether you think it's a proper response can be debated, but one place where a global recall isn't even in the question is in China. Sales have started in the country and people are laying hands on units as we speak. In a statement, Samsung China reiterated that the company has multiple battery suppliers and said that Chinese consumers should not worry. Samsung has an effort to source parts from China for its Chinese products. We don't know the source mix that Samsung uses, ...

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    Nearly every Galaxy Note 7 has been recalled by Samsung due to the risk of exploding batteries, but how the returns are to be handled will be up to points of sales. In the US, three of the four major carriers have issued press releases regarding the issue. Verizon also has notified customers through an update to its description on the Note 7's product page, now buried in its online smartphone showcase. AT&T, Sprint, T-Mobile and Verizon have stopped selling the Galaxy Note 7 at the request of Samsung. AT&T is encouraging customers to exchange their Note 7 units for a Galaxy S7, ...

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    Samsung was caught between a rock and a hard place ever since the first Galaxy Note 7 unit allegedly went boom while charging as per usual. The issue, no matter how isolated, couldn’t just be ignored. But the world’s largest smartphone vendor also had to stick to a very tight schedule, the point of the new Android phablet’s August launch being to get as much of a head start on the iPhone 7 as possible. Still, with reports of explosive Note 7s spreading like wildfire (pun absolutely intended), Samsung needed to think fast, and try to nip the situation in the bud as best as it could. ...

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    We interrupt our ongoing IFA 2016 coverage to bring you up to speed on the latest exploding Galaxy Note 7 developments. It turns out online reports of the hotly demanded dual-edged Android phablet arbitrarily bursting into flames while charging weren’t part of some elaborated hoax, and unauthorized use of third-party accessories wasn’t the root cause of the mysterious occurrences either. Korean media claims Samsung has “tentatively concluded” (already?) that faulty batteries are behind hot-headed Note 7 units sold in Korea, as well as overseas, large-scale recalls likely being the ...

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