In the early morning hours on June 15th, for those who decided to stay up late, Apple took own its online webstore to update the page for iPhone 4 for preordering. After the page had gone live, Apple’s and AT&T’s servers stumbled duee to heavy load and a few people I know who attempted the preorder online in the early morning hours could not get through, with their session either timing out or redirecting them to making reservations for in-store pickup at their nearest Apple retail store.
Most of the problems with server overloads appear to be coming from the AT&T end according to Twitter reports. Users have noted that they have gotten as far either the pricing/plan information or a far as the upgrade eligibility verification–both processes handled through the AT&T servers as Apple wouldn’t know the eligibility and cannot pull what current pricing you have (especially if you’re a current iphone customer) for the data and voice package.
At several points throughout the morning hours as we monitored Apple’s iPhone store online, Apple’s store went down a few times as well. When the store went down, store.apple.com either reverted to a post-it note saying that they’ll be back shortly or timed out and could not load. In another instance, a page was displayed that says “Oops.”
At this point, there are several other options for iPhone reservations, including making them at AT&T or via Apple’s retail partners. AT&T’s reservation system however is one where we don’t really trust and where I would only recommend as a last resort as you can also reserve for in-store pickup at an Apple Store if you’re in an area with one. In the past, users who order through AT&T during the hot launch period saw their promised delivery date slip by as much as a week to ten business days.
Additionally, only the black model (16 GB and 32 GB) iPhone 4 is available for pre-order; the white iPhone 4 will ship sometime later.