After the G2x disappeared from T-Mobile’s site yesterday, rumors shot up that numerous reports of buggy software and spontaneous resets had driven the carrier to halt sales while a solution to the problem was found. As it turns out, there was nothing so dramatic going on behind the scenes, and T-Mobile later revealed that its actions were due to supply problems, not anything like a recall. We’ve since seen some additional statements by the carrier, and while it seems to be in denial about the scope of the issues the G2x is facing, it has admitted that a software patch is in the works.
The carrier stated, “a small percentage of customers have commented about possible improvements”. We agree that having a phone that doesn’t up-and-reset while you’re using it would be an improvement. T-Mobile said that it’s already been in touch with LG about such an update, which it expects to deliver “performance enhancements”.
Admittedly, it’s not the response that users with a problematic G2x would most like to hear, but even if T-Mobile won’t out and say that there’s a widespread issue, it does seem that the carrier has been listening to user feedback and that some sort of remedy is in the works. How effective that will be, we can’t yet say, but hopefully we’ll hear something more as LG looks into the issue and starts preparing its update for the G2x.