Some Sprint customers are complaining that the company’s top-of-the-line smartphone, the WiMax-powered EVO 4G, has a defective microUSB port that can sometimes come loose and make charging impossible. So far, threads devoted to the issue in both Sprint’s and HTC’s support forums have hit three pages apiece, with anecdotal evidence suggesting that once the problem occurs, only replacing the entire unit provides a permanent fix.
While it is not clear how many devices are actually affected by the issue, HTC apparently has been telling customers that they are protected by their one-year warranties — assuming that the damage is not judged to be the result of misuse. Since the threads on this problem date back to late June, it’s entirely possible that a design flaw has afflicted a small but steady number of handsets leaving the factory.
Neither HTC nor Sprint has either issued a recall nor made a public statement regarding the non-charging ports. If a defect is acknowledged, it would be the second time that the Android-powered EVO needed post-release TLC from HTC: in June the company released a software patch to address screen sensitivity issues being experienced by users in more arid climates.