Despite its heavy-duty construction, claiming water resistance and immunity to dust, Motorola’s Defy is apparently suffering from a spate of earpiece failures, with users reporting that the component fails after only using their new phone for a week or two.
Defy owners have been posting to Motorola’s support forums looking for help on the issue, with frustrated tales of the ear speaker just up and dying. On affected phones, speakerphone functionality works without a hitch; it’s only the earpiece that’s having problems.
Motorola last posted that it’s still gathering info from users reporting distress as well as having an internal team take a look at the Defy and see if they can’t work out where this failure is occurring and how to fix it. Some of the user posts point to a loose connection, possibly a bad solder joint. The telling observation here is that when phone’s case around the earpiece is pressed down upon, audio output is momentarily restored in some cases. If that’s indeed the problem, repairing it should be relatively simple, but will require sending the phones back to strengthen the speaker wiring.
If this is indeed an issue of fatigue, with the connection becoming weaker and weaker until it breaks, there’s no telling when other Defys that haven’t yet experienced the failure will begin to stop working properly. That could make handling the repairs a long-term issue for Motorola. Then again, there’s the chance that any hardware problems are confined to a limited manufacturing batch, cutting down the number of potentially affected phones.
Have you noticed any earpiece problems with your Defy? Does pushing on the case help at all?