Sprint just launched its version of the Samsung Galaxy Nexus, and though its LTE network isn’t quite ready for prime time, new owners of the handset can get online with the carrier’s 3G network until 4G becomes available. At least, that’s the way thing were supposed to work, but apparently some users are running into a fair deal of trouble just getting the phone to connect over 3G.
A number of Galaxy Nexus owners have been posting to Sprint’s community forums with their tales of brand-new phones that just refuse to connect to cellular data. WiFi is supposed to be working like a charm, but the phones continue to resist efforts to get EV-DO working. Occasionally, a phone might acquire a data connection for a brief moment, but it’s over nearly as soon as the connection’s made.
Some users are having success simply exchanging a problem Galaxy Nexus for a new one at a Sprint store. Whatever’s causing this issue, it seems tied to individual handsets, and doesn’t appear to be affecting the majority of Galaxy Nexus models out there.
This morning, a Sprint employee posted to one of these support threads, and announced that Sprint and Samsung are aware of what’s going on, and are planning to release a software update that will fix things on problem phones. That sounds like they’ve already got a good idea of what’s the source of this problem, and though there’s no promises, an update could be ready for release as soon as next week.