Project Fi device protection stops replacing Nexus 5X, many losing out

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One Redditor is urging anyone who bought a Nexus 5X on Project Fi to ditch their Device Protection plan.

/u/diearzte2 is expressing their dismay after filing a claim for a damaged unit only to find that it could not be serviced for lack of proprietary labor nor could it be replaced as refurbished inventory has dried up. Instead, the following was offered:

We can offer you $100 Google Store Credit after your deductible (which is $69)– that you can use towards anything currently available on the Google Store, including new devices — OR a check from Assurant, mailed to you, in the amount of $59.

Another user clarified that Google is offering $169 in credit, so the actual amount comes down to $100 post-deductible.

If you’re one of the rare breeds who have bought and owned the 5X for the full 26 months it’s been out on Project Fi and got the Device Protection plan, you paid $130 for something that will net you $100 of credit to be used in one place.

Buying insurance is just like gambling — you’re betting on getting a decent payout that may or may not happen during the lifespan of your purchased product. But if you know that the odds are against you, you might want to act on them. For some, that means canceling the service.

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About The Author
Jules Wang

Jules Wang is News Editor for Pocketnow and one of the hosts of the Pocketnow Weekly Podcast. He came onto the team in 2014 as an intern editing and producing videos and the podcast while he was studying journalism at Emerson College. He graduated the year after and entered into his current position at Pocketnow, full-time.