What’s gone wrong with the fingerprint scanners on the Nexus 5X and 6P?
Being a Nexus user affords you some substantial perks, including regular access to the latest Android security fixes. And while we usually expect such fixes to, well, fix things, this month’s new batch has reportedly been causing owners of the Nexus 5X and Nexus 6P some headaches, as a growing group of users complain about fingerprint-scanner failures.
The gist of this issue is that on both the Nexus 5X and Nexus 6P, some users are having problems getting their phones to scan their fingerprints. This isn’t simply an issue of failing to recognize authorized scans – the behavior seems to indicate that the scanners aren’t working at all – at least temporarily.
What’s tricky is determining exactly what’s causing these problems. Was it the recent security updates? What about the separate OTA updates both phones received since then (also of the bugfix/performance enhancement variety)? While there’s no shortage of new reports about fingerprint problems, we’re also seeing users complain about issues stretching back to before this string of March updates – so maybe there was an issue all along, but something’s recently changed to make it affect additional phones?
Sometimes users manually unlocking and relocking their phones helps; some theories suggest having Doze enabled could be the culprit. What we haven’t seen yet is any confirmation from Google that there’s a specific issue causing these failures, nor that a fix is in the works; we’ll update you if we learn anything more.
Have you noticed any problems with your own Nexus phone? Let us know in the comments.