Microsoft admits Surface Pro 4, Surface Book are far from perfect
We didn’t expect Panos Panay to blow our socks off during Microsoft’s introductory presentation to the Surface Pro 4 and the Surface Book. Since then, though, we’ve had to add a pinch of pathos to the whole plot with screen, software and sleep issues that plague the tablet and laptop.
Last week, Microsoft took to its community forums to apologize to those “who’ve had a less-than-perfect experience” and that the Surface Team was aggressively pursuing “the most pressing feedback.”
A Microsoft spokesperson also told Engadget:
We know a small set of Surface Book and Surface Pro 4 customers are experiencing issues and addressing that is a top priority for us. We have dedicated engineering teams working to get updates and fixes out as quickly as possible and we will continue to use our Surface Book and Surface Pro 4 support forums to share new information directly with our customers as it becomes available.
The biggest ticket on the support docket is power management during sleep — where putting down the lid and/or activating “standby” kept the device running and not sleeping.
There’s no officially ETA on a Windows Update that will specifically target that problem — though, an individual Microsoft engineer has said that it’ll be at least until January before a fix comes. Microsoft’s software team has forwarded its update schedule, though, so that they push as soon as they are prepared.
The new Surface computers are big ticket items, so it’s pertinent that Microsoft — even if it bungled up out of the gate — that it at least keeps its issues actively addressed and answers transparent. The company’s done the former, not too much of the latter.