Microsoft pushing Surface in business with new warranty and trade-in program
On their own, Microsoft’s new Surface lineup does an amazing job at setting a standard. These are some of the most powerful Windows 10 computers in the business, and that’s a good selling point for any business out there. Still, the enterprise has its own share of needs that are unique to consumers, and Microsoft has decided to address that.
Microsoft has just announced a new warranty and trade-in program that sweetens the pot for companies interested in Surface products.
The Microsoft Complete for Enterprise warranty program launches in 2016 and includes:
– Ability to pool warranty claims by company versus individual devices
– Allowing for warranty claims against non-bootable devices – helpful when customers have data security policies that either require a device to be wiped of all confidential information or require destruction of the hard drive prior to the device being returned under the warranty
– Next day air in the US for fastest possible device replacement, and a similar rapid replace processing for markets outside the US.
– An on-boarding center to ensure a premium experience within the first 30 days for both IT and end users – Microsoft will assist IT staff to get setup with warranty and support processes as well as provide online training for their employees to get productive as fast as possible.
The Business Device Trade-in Program is actually a permanent thing that includes:
– “With 24 hour quotes, prepaid shipping labels and secure data wipe, business customers can trade their used business laptops, tablets, and phones for credit towards the purchase of new Surface devices. This offer will be available in the coming weeks to business customers in the US and Canada, as well as Austria, Belgium, Denmark, Finland, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland. In the coming weeks the offer will also be available in Australia, France, Germany and the UK.”
Microsoft is clearly out to make its hardware products appealing not just to consumers but also to its core business in the enterprise. Let’s hope that these plans get the job done.