NVIDIA recalls Shield Tablet due to fire risk
NVIDIA’s already having a hard enough go at it in mobile: many of the manufacturers who once found themselves using the company’s SoCs have moved on to components form other manufacturers, leaving NVIDIA to turn largely to its own hardware to showcase it latest silicon. And with products like the Shield Portable being a bit of a niche item, the company’s Android TV box a difficult sell (despite its powerful hardware – Android set-top boxes in general are tricky to push), and the Shield Tablet a much lower-profile option than other affordable Android tablets, NVIDIA needs as many sales of those as it can get. That’s what makes this morning’s news especially difficult for the company, as NVIDIA announces a recall program for the Shield Tablet.
Just like that Apple recall for the Beats Pill XL speaker last month, the problem here is with the tablet’s battery, and the risk that it could overheat and post a fire hazard to users.
Not all Shield Tablet models are affected, with only certain batches containing the specific battery tied to this issue. Users are being asked to update the firmware on their tablets before going into system settings and checking out their model’s “About tablet” entry: if it reports a B01 battery type you’re in the clear, but if the tablet has a Y01 battery, it’s among those models being recalled.
If you fall into that latter category, NVIDIA will request your tablet’s serial number and some contact info from you, and get the recall ball rolling. Once registered, NVIDIA will get a fresh (non-catching-on-fire) tablet out to you and arrange to have you send yours back.