Is Google really replacing user-damaged Nexus 5 handsets for free?
Oh, crap. You thought you had a solid grip on your phone as you pulled it out of your pocket, just as you have thousands of times before, but this time your fingers wavered, your hold gave way, and your shiny Nexus 5 found itself careening down to the ground for an up-close and personal introduction to your hard tile floor. Now you’ve either got a very expensive paperweight or a spiderweb of broken glass between you and the display. Well, lovely. Some smartphone manufacturers have recently started easing up on their warranty coverage restrictions, replacing handsets for free even when the damage is the users own fault, and not any manufacturing defect. According to some new reports, Google and LG have recently gotten on-board this train, and are offering Nexus 5 users one free phone replacement.
Keep in mind, for the moment this is all anecdotal, but a number of Nexus 5 owners report conversations with Google warranty service operators where they’ve been informed of a “new policy” regarding damaged Nexus 5 phones that allows for a free replacement during the handset’s warranty period, even if the damage was due to user accident.
Obviously, we don’t suggest banging-up your still-functional Nexus 5 in the hopes of scoring a shiny new model, but for users who had an unlucky run-in with fate, this could be fantastic news.
We’ve reached out to Google in the hopes of getting some formal clarification of this policy, especially if there are any special restrictions, and we’ll update this post if and when we hear anything.