Is Google really replacing user-damaged Nexus 5 handsets for free?


Oh, crap. You thought you had a solid grip on your phone as you pulled it out of your pocket, just as you have thousands of times before, but this time your fingers wavered, your hold gave way, and your shiny Nexus 5 found itself careening down to the ground for an up-close and personal introduction to your hard tile floor. Now you’ve either got a very expensive paperweight or a spiderweb of broken glass between you and the display. Well, lovely. Some smartphone manufacturers have recently started easing up on their warranty coverage restrictions, replacing handsets for free even when the damage is the users own fault, and not any manufacturing defect. According to some new reports, Google and LG have recently gotten on-board this train, and are offering Nexus 5 users one free phone replacement.

Keep in mind, for the moment this is all anecdotal, but a number of Nexus 5 owners report conversations with Google warranty service operators where they’ve been informed of a “new policy” regarding damaged Nexus 5 phones that allows for a free replacement during the handset’s warranty period, even if the damage was due to user accident.

Obviously, we don’t suggest banging-up your still-functional Nexus 5 in the hopes of scoring a shiny new model, but for users who had an unlucky run-in with fate, this could be fantastic news.

We’ve reached out to Google in the hopes of getting some formal clarification of this policy, especially if there are any special restrictions, and we’ll update this post if and when we hear anything.

Source: Joshua D (Google+)
Via: Droid Life

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About The Author
Stephen Schenck
Stephen has been writing about electronics since 2008, which only serves to frustrate him that he waited so long to combine his love of gadgets and his degree in writing. In his spare time, he collects console and arcade game hardware, is a motorcycle enthusiast, and enjoys trapping blue crabs. Stephen's first mobile device was a 624 MHz Dell Axim X30, which he's convinced is still a viable platform. Stephen longs for a market where phones are sold independently of service, and bandwidth is cheap and plentiful; he's not holding his breath. In the meantime, he devours smartphone news and tries to sort out the juicy bits Read more about Stephen Schenck!