Microsoft goes above and beyond with response to Lumia 2520 charger recall
A product recall is generally no fun for any of the parties involved. The manufacturer has to deal with a huge expense, retailers get frustrated by not having products on their shelves, and end users are left inconvenienced. Last month we told you about a headache Nokia was facing over the chargers used on certain international editions of the Lumia 2520 tablet, after learning that they posed a small but tangible risk of electrocuting the user during operation. From what we heard at the time, it sounded like Nokia was handling things well, halting sales of the tablet and advising owners to stop using at-risk chargers immediately. Well, today we get a little update on things, and Microsoft looks to be taking over control of the recall with aplomb.
The big news is that affected 2520 owners aren’t just getting new chargers for their tablets, but Microsoft is also throwing in an 80 GBP Amazon voucher for their trouble.
It’s a little weird for Microsoft to be sending business Amazon’s way like that (why not just offer a Windows Store gift card?) but we can’t fault the gesture.
If you registered for support with this charger issue, be on the lookout for an email from Microsoft with your redemption code.