It’s uncommon for Apple to issue a replacement program for faulty units, especially after the company’s odd solution for those unhappy with the iPhone 4 and its Antennagate. Still, there comes a time when the company is forced to do this, and it seems it’s currently happening with iPhone 5 users.
We haven’t really come across significant complaints regarding the sleep/wake button on the iPhone 5, but Apple is recalling certain iPhone 5 units because of this issue. According to Apple’s statement:
“Replacement of the sleep/wake button mechanism is done at an Apple Repair Center. There are two ways to send your iPhone to the repair center—carry-in or mail-in. See below for details. The replacement process takes approximately 4-6 days from the time your iPhone is received at the repair center until it is returned to you. Your iPhone will be examined prior to any service to verify that it is eligible for this program and is otherwise in working order. Before sending your iPhone to Apple for service, you will need to back up all your data and erase all your content and settings.”
Apple’s replacement system is odd though, as the company usually swaps faulty units on the spot at any Genius Bar. Just remember that you will have to first confirm that your device is eligible for a fix, as this is only restricted to certain model numbers that Apple has detected with the issue.