Microsoft misleading Surface Pro 2 shoppers, offloading older models?
The original Surface Pro was a respectable tablet (and far superior to the first-gen Surface RT), but last year’s Surface Pro 2 took a good thing and made it even better. Then first thing this year we heard that Microsoft was already taking things up a notch, and upgrading the tablet with a beefier processor. Instead of the 1.6GHz Intel i5-4200U that shipped with the Surface Pro 2 initially, Microsoft was transitioning the tablet to using a 1.9GHz i5-4300U chip – not an earth-shattering change, but a solid update, all the same. Except, do the Surface Pro 2 tablets shoppers are buying today feature these new chips or not? It turns out that some shoppers have been repeatedly misled by Microsoft when trying to get their hands on the 4300 version of the Pro 2.
We could understand some of these older models lingering around at retail and ending up in the hands of unsuspecting shoppers who might not know better, but the woman at the center of this tale specifically contacted Microsoft to verify that she was ordering the new 4300-running Surface Pro 2. Twice the company confirmed that she would get the new edition of the tablet, and twice it sent her the old 4200 version. When calling back to complain, she was reportedly told that Microsoft had been getting “multiple complaints throughout the previous week that customers were receiving i5-4200 instead of i5-4300 processors.”
So what’s going on? Did Microsoft jump the gun on announcing availability of these upgraded tablets? Is it trying to clear old inventory, hoping shoppers won’t notice or mind having the older version of the tablet? So far, we haven’t heard any response from Microsoft regarding this issue, but if it makes a statement, we’ll be sure to update you.