Apple emailing customers with refunds for unauthorized in-app purchases
We recently learned that the Federal Trades Commission has reached a verdict when it comes to the case of customers against Apple over in-app purchases. We’ve even seen Apple make significant changes in its App Store procedures in order to avoid these problems with iOS 7.1. Still, precautions weren’t all that Apple had to comply with, as there’s obviously money involved.
Apple has just sent an email to the affected users that reads:
Dear iTunes account owner,
Apple is committed to providing parents and kids with a great experience on the App Store. We review all app content before allowing it on our store, provide a wide range of age-appropriate content, and include parental controls in iOS to make it easy for parents to restrict or disable access to content.
We’ve heard from some customers that it was too easy for their kids to make in-app purchases. As a result, we’ve improved controls for parents so they can better manage their children’s purchases, or restrict them entirely. Additionally, we are offering refunds in certain cases.
Please follow the steps to submit a refund request:
Find your in-app purchase records. Check your email for iTunes receipts or use a computer to sign in to your iTunes account and view your Purchase History.
Use this link to submit your refund request to Apple.
Provide the requested information and enter “Refund for in-App Purchases made by a minor” in the Details section.
Apple will review your request and contact you via email about your refund status. All refund requests must be submitted no later than April 15, 2015.
So if you were affected by this issue, make sure you send your claims to Apple within the next week or two. For some of you the refund might be insignificant, but for others it must be huge.