Why is Nokia Camera losing users’ photos?
Nokia loves making a smartphone that can take a great picture, and the company’s fans love it for delivering model after model with the hardware that’s ready do just that. With digital photography such a key part of Nokia’s wheelhouse, we’re a little surprised to learn about a pretty annoying bug affecting the company’s software, as Nokia Camera users have been complaining about the app losing their photos.
The issue occurs after opening a photo from the camera roll with Nokia Camera, and then attempting to reframe the shot. If you use the back button to switch apps, returning to Nokia Camera and then hitting “save,” you’ll end up with the oh-so-helpful error message “something went wrong.” What’s “wrong” is that the photo you were trying to crop appears to have just been deleted from your phone.
We say “appears” because the issue may just be that the phone can no longer see the pic – we’ve heard reports from users who have found success by connecting their phones to a PC, where they discover their photos are indeed intact. Then it’s a matter of transferring them over to the computer and back to the phone before they’ll appear again in the camera roll. Then again, this isn’t an exact science, and sometimes the pics really do seem to be gone for good.
At best, that PC work-around’s far from graceful, and doesn’t do users much good when they’ve just got only their phones on them. Here’s hoping that Nokia’s prompt with a fix.
Update: Looks like we can expect a fix with the next Nokia Camera update. (Thanks, David!)